Browse Store: Select products and add them to the cart.

Go to Cart: Review items and click Checkout.

Enter Info: Provide shipping details.

Choose Payment: Select payment method and enter details.

Complete Order: Review and click Complete Order.

Confirmation: Receive order confirmation via email.

Once your order is placed, no changes can be made unless a color option is unavailable. If this happens, we’ll reach out to offer alternatives or to cancel the item. Please double-check your selections before completing your order to ensure accuracy.

Orders typically process within 7 business days, but may take up to 14 business days depending on the size and nature of the order. Smaller orders usually ship out first. If anything changes from the standard processing time, I will personally reach out.

You can email us with any special processing requests, but please note that we can’t guarantee availability as our stock levels may vary.

Shipping times vary depending on the selection and destination. You’ll be able to see estimated delivery times at checkout.

Shipping costs depend on the size, weight, and destination of your order. You’ll see the exact shipping fee at checkout before completing your purchase.

We offer local pickup for orders. Please contact us for more details on pickup options.

At this time, we don’t offer international shipping.

Once your order has shipped, you’ll receive an email with tracking information. You can use this to track your order’s progress.

Due to the customized nature of our products, we do not accept returns or exchanges. However, if we make an error with your order, we will promptly rectify it.

If you received the wrong item or something arrived damaged, please email us at hello@una-luna.com as soon as possible. We will work with you to resolve the issue.

We offer store credit if we are unable to correct an issue with your order. Unfortunately, we do not offer refunds at this time.